3CX phone system
Routing calls to the agent by time, site and queue.
Offer · Voice agent, in testing
A reception that answers,even when reception is busy.
We integrate a specialist provider's voice agent with your 3CX phone system: reception, message taking, transfer to the right person according to opening hours. This offer is being tested with a first client.
Who it's for
For practices and SMEs whose phone rings unanswered at certain times: at lunchtime, at opening, during treatments. The agent doesn't replace your reception; it takes over when nobody can answer.
- A dental practice where reception is chairside for part of the day.
- An SME whose out-of-hours calls get neither a message nor a call back.
- A group of sites with different opening hours and a single number.
What we connect
The voice agent comes from a provider specialising in voice. DeepFlow connects it to your phone system and sets it up.
Hours and instructions
What it says, what it asks, when it transfers, to whom. Set per site.
Message taking
Name, number, reason: the message arrives by email or in your tool, with the recording if you wish.
Monitoring
Every call the agent takes is logged. You see what it understood and what it did.
How it works
In four steps
- 01
We listen to your calls
3CX history: when the phone rings unanswered, for how long, for what reason.
- 02
We write the script with you
The phrases, the questions, the cases where the agent must hand over. Nothing improvised.
- 03
We test internally, then on one time slot
Lunchtime, for example. You listen to the calls and we adjust.
- 04
We extend, or we stop
If it isn't right for you, we switch back to standard reception in one step.
What you get
- An agent that answers during the time slots you choose, and only those.
- A written script, approved by you, that can be changed.
- Messages and recordings in your inbox or your tool.
- A weekly summary of calls taken, transferred and lost.
Do patients notice?
Yes, and that's intentional: the agent introduces itself as an assistant. It doesn't pretend to be a person.
Can it book an appointment?
Not today. It takes a message and transfers. Writing to your diary is only enabled when the framework and the tests allow it.
Why “in testing”?
Because a first client has only recently started using it and we are learning alongside them. We'd rather say so than make promises.
Who provides the agent?
A provider specialising in voice. DeepFlow chooses it with you, connects it, sets it up and monitors it. It isn't our own robot.
At what time do your calls go unanswered?
We look at your switchboard history with you before talking about a voice agent.